INTRODUCTION
The goal of this report is to study the effectiveness and performance of IT metrics one of the business, Apple Online Store. By reviewing a range of recently books and websites on the matter, this survey describes just how efficiency and effectiveness of IT metrics may improve through adding value to Apple organization strategies based upon its trouble. Efficiency THIS metrics focus on technology on its own. We are instructed to review the most common types of computer. These performance metrics happen to be throughput, purchase speed, system availability, info accuracy, and web traffic and response time.
Effectiveness THIS metrics are determined in respect to an company goals, tactics and objectives such as usability, customer satisfaction, conversion rates and economic. Conclusion, effectiveness and effectiveness of IT metrics are required to get a company to advance more efficiently in line with the technology.
CASE STUDY APPLE
Apple is a great America Corporation that models and offers computers and related computer software. iPods have already been invented when people are about to forget Apple, where there are no new developments from Apple for past 20 years.
If top executives of Apple hadn’t supported investments in iPods, everything would happen is usually people accustomed to forget Apple and make use of same old techniques of downloading MP3 coming from different sites.
FORMULATE OF STRATEGIES TO IMPROVE ITS ORGANIZATION
EFFICIENCY THIS METRICS
1 . Throughput
The concept of iTunes and build a tiny system for what was basically mini computer, along with a user interface that can sort and navigate music files together with the same kind as iTunes on the Apple pc. The ipod touch was born 9 months later on.
2 . Purchase Speed
A web based store required for music to get, then started out and concept of e-business facilities to support retail outlet to buy pay bills online. Immediately after 1 . 5 years of introducing iPod, iTunes store opened for business. The company’s goal was to sell you million tunes in the initial six months. This hit this goal in six days. The product has transformed Apple from only 1 computer manufacturer into leading providing of digital press.
3. Program Availability
Available in every Apple stores. The most recent iPod provides music, audiobooks, podcasts, photos, video, contacts, calendars, games, clocks, and locks in a design approximately 45% thinner than the unique iPod. Additionally, it a great personality and some genius.
EFFICIENCY IT METRICS
1 . Client satisfaction
Measured by simply such benchmarks as a satisfaction surveys, percentage of existing customer retained and increased revenue dollars per consumer.
2 . Conversions
the number of buyers shows curiosity for the first time and persuades to buy its products.
a few. Financial
Return on investment, cost research, and break-even analysis will be calculated properly.
1
