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The Terms and Conditions of Our Service

Our advice is for you to carefully read the following Terms of Use before you start using our website. By accessing, visiting and using our website as guest a registered client, you are agreeing to our Terms and Conditions. It is important you read them also because together with the Cookies Policy, the Guarantee of Refund, the Policy Regulating your Privacy and the Revision Policy, these Terms and Conditions clearly state the agreement upon which our service provided to you is based. In case you disagree with any of the conditions included in the document, you should stop being a user of the website.

The Privacy Policy states how we collect, use and disclose information on our customers and website users and it will also provide you with essential information about how we protect your privacy. For example, we do not collect any information from users of our website that are minor than sixteen years old. In any case, our website is not supposed to be used and visited by users under 16 years old of age.

On our website, we make use of some cookies and other data mining technologies to collect some personal data. You can learn more about how we use cookies, when and how we treat the data collected by checking our Policy on Cookies.

The Terms and Conditions of Our Service

As a user of our website you are implicitly agreeing and approving the following conditions:

  • Any information you provide us with is accurate and genuine;
  • You will be responsible for updating the information in case of changes;
  • You are over eighteen years of age you can be legally tied to any agreement
  • As a user of our website, you are following the principles of any applicable law or regulation.

When you are using our service as a representative of an entity, enterprise, organization or company, or any other institution, you agree on the following:

  • You as a user are responsible for both the company, enterprise or organization you are representing and yourself;
  • You have been granted the authorization of representing the company, enterprise or organization that you are acting for and that the company accepts the terms and conditions here outlined;

By ordering through our website and using our service, you accept that such service might be terminated at our discretion without warning in case you violate our Terms and Conditions or if we don’t deem you capable of following the procedures and the requirements here stated.

User Identification

For you to become a user, you might be requested to give us some additional information about you, which we will use to check and confirm your identity. Such information might include copies of some identification documents and any applicable payment information. Any information you provide us (personal data information included) will be gathered, secured and used in line with our Policy on Privacy.

Accessing The Website

When you fill the Order Form we expect you to fill in with accurate, reliable and complete information about your order. As a user of our website, you guarantee that all the data you provide this website with accurate and up to date. We will protect your personal data according to the Policy regulating Privacy (which you should also read).

Some security measures include your login username (your email), password or any type of details that can be which we can allocate you or that you can create as a user of this website. You have to keep such details private and avoid communicating them or sharing them with third parties.

We have the right to disable any account in case we notice noncompliance with some of the provisions listed in our Terms and Conditions.

You bear the sole responsibilities for all actions happening on your profile and generated by your account. For your protection you can:

  • Notify us immediately in any case illegal or inappropriate usage of your account, including uses which are outside of your control and any breach of safety;
  • Make sure you log out at the end of each session as a user of our website.

We are not responsible for losses or harm resulting from your noncompliance with any of these provisions.

Order Placement

When you take the decision to place your order using our website service, you can do so by completing a form. Mind you that for any purchase of our services, including a paper, you will have to complete such form, called Order Form. Otherwise, you can have our support agents helping you in your order and ordering on your behalf, still using the same Order Form.

To fill in an Order Form you’ll need to include all the information required. The information should be true and real. We don’t support any attempt of cheating and we do penalize and forbid the use of incorrect, not-up to date information from users, especially when placing an order through the Order Form. Not abiding with our ordering procedure from your side will automatically eliminate your order which means you won’t have access to any of the material you ordered.

The responsibility for any consequences of what has been stated above, delays and misunderstandings caused by the lack of appropriate, correct, faithful and genuine data falls entirely on you.

When you place an order we gather and process some personal information that we need to proceed with the order and provide you the serving we offer. More information about the way we process, store and use your personal data is clarified in our Privacy Policy.

We will send you alerts to keep you updated about the stages, which you should follow after having placed your order. We can send you alerts using the following channels: email, SMS or telephone call. The section on our Communication Procedure describes our communication methods in more detail.


You will have some opportunities to claim your money and receive a refund from your order. You can get your money back only on the payment source you used to submit the order in the first place. To see all the procedures regulating refunds, please check the section on Guarantee of Money Back.