International Business Machines Organization (IBM) relates to computer technology, supplying both products and consulting companies. It offers a variety of hardware and software products.
It also offers system services. IBM is a powerful organization and this is very evident from its procedure and performance. APPLE is a multinational corporation using its headquarters by Armonk, Ny but spreading to all parts of the world. It is the largest computer company as well as the most lucrative.
It have got 370, 500 employees around the world addressing the largest information technology employer. IBM controls a large share of its marketplace and provides expanded to a lot of parts of the earth. These elements show that IBM is one of the high performance agencies of the world. The results of IBM display clearly it is leadership position in the computer technology sector. It is operations from the recent previous have made results that show their high performance and its particular ability to continue performing well.
The economical report intended for the year finished December 23 2006, placed in the company’s website (http://www. ibm. com/investor/financials/index. phtml), showed that the business had a net gain of $9, 492 mil as compared to $7, 934 , 000, 000 the previous years. There was expansion in total revenue from $91, 134 , 000, 000 in 2006 to $91, 424 , 000, 000 in 2006. The earnings per discuss for the season 2006 had been $6. eleven compared with $4. 87 the prior year. Employing revenue, net income and the revenue per discuss as the performance signals we can plainly see that IBM posted very good results and indicated development.
IBM continues to be expanding the operation to all parts of the earth. IBM supplies technology strategies to businesses, corporation to all regions of the world with an aim of helping you to achieve improved productivity and success. The company’s values of dedication to every client’s success, Creativity that matters-for our company as well as for the world and trust and personal responsibility in most relationships (http://www. ibm. com/investor/corpgovernance/cgbcg. phtml) include enabled the business to establish marriage all over the world therefore resulting to increasing of a big talk about of the marketplace.
IBM is the largest computer system company and the most profitable. Thus using the market share because the efficiency indicator we come across that IBM is a high performance company. Besides that IBM have in the recent past made many notable obtain meaning it’s aimed at developing. IBM is very concerned with the satisfaction of its consumers. IBM uses tools, operations, procedures and mechanisms of generating feedback aimed at making sure the consumer is satisfied.
The business monitors and responds to problems of customer in order to achieve client satisfaction. It also gives expertise assistance all the time to its clients. According to CRM today website (http://www. crm2day. com/news. crm/EpZuVZFUZaMbMinnv. php) a research carried out by Technology Business Research Inc showed that IBM had topped the competitors in customer satisfaction.
It was attributed to the IBM’s PC Hardware top quality and stability. On 03 2007 IBM was honored the Genesys Gold Qualification. This was to get IBM’s knowledge, innovation and customer satisfaction (Http: //www. genesyslab. com/news. archives/2007/march/ibm-gold-certication. asp IBM values it is employees and puts efforts to see that their workers are treated well. APPLE does not discriminate employees about any earth be it physical attributes or genetics.
APPLE has been helped by it is employees to turn into a high performance organization. Through great human resource management the business allows it is employees by all over the world to participate in primary decision making. IBM involved the employees in the formulation of the company’s principles in 2003. The company in addition has facilitated dialogue among it is employees about key business issues. This has helped the organization to come up with ideas on fresh ideas that contain contributed to improvement of the functionality of the company.
IBM likewise involved the employees in brainstorming in innovation concepts. All these work were aiming at involvement from the employees within the key concerns affecting IBM operations. This issues which range from employee relationship as indicated in the firm values to several practices inside the company and innovation (http://www. research. ibm. com/journal/sj/404/gongla. html). IBM’s great treatment of its employees has led to great benefits for the companies. Workers are more specialized in the beliefs of the business and to giving quality services to the customers.
These have led to more satisfied buyers translating to good revenue. Good hrm has led to wonderful benefit to the company through innovation with the employees hence leading to even more productivity and innovation. Your resources guidelines by IBM include involvement of the workers in important issues affecting the company. The employees were active in the formulation and rewriting of the company values. In this all of the employees via all parts of the world contributed their very own ideas and were described to produce the three care values of IBM Corporation.
APPLE also involved its staff in contributing ideas on practices that can bring success towards the company. One more best practice is good treatment of the employees. IBM do not discriminate any employee on any ground while offering employment to any or all. These procedures have added much to making IBM among the High performance organizations.
Reference: CRM Today. IBM Tops Competition in Client satisfaction. Retrieved in February 06, 2008from http://www. crm2day. com/news/crm/EplZuVZFuVaMbBlnnv. php GENESYS. IBM Granted Genesys Rare metal Certification to get Expertise, creativity and customer satisfaction. Retrieved on February summer, 2008from http://www. genesyslab. com/news/archives/2007/march/ibm_gold_certification. asp Gongla P. and Rizzuto C. R. Evolving communities of practice: IBM Global Solutions experience.
APPLE Systems Journal. Retrieved upon February summer, 2008from http://www. research. apple. com/journal/sj/404/gongla. html IBM. Economical Information. Retrieved on Feb . 06, 2008 from http://www. ibm. com/investor/financials/index. phtml APPLE.
Corporate governance. Retrieved in February summer, 2008 from http://www. apple. com/investor/corpgovernance/cgbcg. phtml)Get your custom Essay