SET OF QUESTIONS BASED ON CLIENT
PLEASURE
NAME IN THE ORGANISATION: ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦
ADDRESS / OFFICE (1) ¦¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦ BRANCH BUSINESS OFFICE / HO ¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦. ( INDIA / ABROAD)
CONTACT NUMBER (¦S)¦.. (1) ¦¦¦¦¦¦¦¦¦¦¦ (2) ¦¦¦¦¦¦¦¦¦
DATA COLLECTED COMING FROM ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦
DESIGNATION/ E-MAIL IDENTIFICATION ¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦
NO . OF SITES USERS ¦¦¦.. ¦¦¦
HOURS OF CONSUMPTION PER DAY¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦. *
* ABOUT YOUR ORGANISATION
PROGRAM ADMINISTRATOR¦¦¦¦¦¦¦¦.. ¦¦¦¦¦¦.. IT ADMINISTRATOR ¦¦¦¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦
1 . Overall, how do you feel about your experience with BHARTI as your Internet Service Provider?
Superb[ ]
Very Very good[ ]
Good[ ]
Fair[ ]
Poor[ ]
2 . Rate this aspects of your online connection via BHARTI
ExcellentVery GoodGoodFairPoor
Trustworthiness[ ][ ][ ][ ][ ]
Speed[ ][ ][ ][ ][ ]
Active signals[ ][ ][ ][ ][ ]
Disconnects[ ][ ][ ][ ][ ]
3 In speaking with your support consultant, how will you rate this as friendly, as professionalism and reliability or just as interested in resolving your problem? a.
Friendly
As friendly as I expected[ ]
Friendly[ ]
Average[ ]
Less friendly than I actually expected[ ]
Unfavorable[ ]
N/A[ ]
w. Professionalism
As specialist as I expected[ ]
Professional[ ]
Nor professional nor unprofessional[ ]
Less professional than I anticipated[ ]
Unprofessional[ ]
c. Involvement in solving your problem
Because interested as I expected[ ]
Incredibly interested[ ]
Interested[ ]
Neither interested nor indifferent, apathetic[ ]
Uninterested[ ]
4. When fixing your problem, just how would you charge the information provided? Extremely well shown and understandable [ ]
Very well presented and understandable [ ]
Sufficient to solve the problem [ ]
Difficult to figure out [ ]
Incredibly difficult to appreciate [ ]
N/A [ ]
5. Understanding of the problem
Extremely satisfied that my difficulty was recognized[ ]
Somewhat happy that my personal problem was understood[ ]
Uncertain that my own problem was understood[ ]
My own problem has not been understood [ ]
Did not are able to solve my own problem [ ] 6th. Was your condition solved on this call?
Yes[ ]
Simply no[ ]
Do not bear in mind[ ]
Other ___________________________________
7. If your answer to the prior question was not a, why?
The problem was caused by a piece of software other than Bharti software. [ ]
The problem was due to a network or server outage.[ ] The problem was with my program or phone lines. [ ]
I got utilized in someone who can fix my own problem. [ ]
I got frustrated and made a decision it was not worth fixing my
Problem. [ ]
The representative lacked the information to resolve the issues
With my Bharti software and connection effectively. [ ]
Different ___________________________________
8. If you required to contact Bharti’s technical support once again and received the option to schedule an appointment this agent, would you?
Yes[ ]
Zero[ ]
Undecided[ ]
9. How might you rate Bharti technical support when compared with that of other companies? Much better than various other companies’ tech support team.[ ]
Better than other companies’ technical support.[ ]
About the same top quality as other companies technical support.[ ]
A whole lot worse than other companies’ technical support.[ ]
Much worse than any other companies’ tech support team.[ ]
I have hardly ever contacted one other company for technical support.[ ]
N/A[ ]
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