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Quationair on airtel broadband customer

SET OF QUESTIONS BASED ON CLIENT

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NAME IN THE ORGANISATION: ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦

ADDRESS / OFFICE (1) ¦¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦ BRANCH BUSINESS OFFICE / HO ¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦. ( INDIA / ABROAD)

CONTACT NUMBER (¦S)¦.. (1) ¦¦¦¦¦¦¦¦¦¦¦ (2) ¦¦¦¦¦¦¦¦¦

DATA COLLECTED COMING FROM ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦

DESIGNATION/ E-MAIL IDENTIFICATION ¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦

NO . OF SITES USERS ¦¦¦.. ¦¦¦

HOURS OF CONSUMPTION PER DAY¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦. *

* ABOUT YOUR ORGANISATION

PROGRAM ADMINISTRATOR¦¦¦¦¦¦¦¦.. ¦¦¦¦¦¦.. IT ADMINISTRATOR ¦¦¦¦¦. ¦¦¦¦¦¦¦¦¦¦¦¦¦¦¦

1 . Overall, how do you feel about your experience with BHARTI as your Internet Service Provider?

Superb[ ]

Very Very good[ ]

Good[ ]

Fair[ ]

Poor[ ]

2 . Rate this aspects of your online connection via BHARTI

ExcellentVery GoodGoodFairPoor

Trustworthiness[ ][ ][ ][ ][ ]

Speed[ ][ ][ ][ ][ ]

Active signals[ ][ ][ ][ ][ ]

Disconnects[ ][ ][ ][ ][ ]

3 In speaking with your support consultant, how will you rate this as friendly, as professionalism and reliability or just as interested in resolving your problem? a.

Friendly

As friendly as I expected[ ]

Friendly[ ]

Average[ ]

Less friendly than I actually expected[ ]

Unfavorable[ ]

N/A[ ]

w. Professionalism

As specialist as I expected[ ]

Professional[ ]

Nor professional nor unprofessional[ ]

Less professional than I anticipated[ ]

Unprofessional[ ]

c. Involvement in solving your problem

Because interested as I expected[ ]

Incredibly interested[ ]

Interested[ ]

Neither interested nor indifferent, apathetic[ ]

Uninterested[ ]

4. When fixing your problem, just how would you charge the information provided? Extremely well shown and understandable [ ]

Very well presented and understandable [ ]

Sufficient to solve the problem [ ]

Difficult to figure out [ ]

Incredibly difficult to appreciate [ ]

N/A [ ]

5. Understanding of the problem

Extremely satisfied that my difficulty was recognized[ ]

Somewhat happy that my personal problem was understood[ ]

Uncertain that my own problem was understood[ ]

My own problem has not been understood [ ]

Did not are able to solve my own problem [ ] 6th. Was your condition solved on this call?

Yes[ ]

Simply no[ ]

Do not bear in mind[ ]

Other ___________________________________

7. If your answer to the prior question was not a, why?

The problem was caused by a piece of software other than Bharti software. [ ]

The problem was due to a network or server outage.[ ] The problem was with my program or phone lines. [ ]

I got utilized in someone who can fix my own problem. [ ]

I got frustrated and made a decision it was not worth fixing my

Problem. [ ]

The representative lacked the information to resolve the issues

With my Bharti software and connection effectively. [ ]

Different ___________________________________

8. If you required to contact Bharti’s technical support once again and received the option to schedule an appointment this agent, would you?

Yes[ ]

Zero[ ]

Undecided[ ]

9. How might you rate Bharti technical support when compared with that of other companies? Much better than various other companies’ tech support team.[ ]

Better than other companies’ technical support.[ ]

About the same top quality as other companies technical support.[ ]

A whole lot worse than other companies’ technical support.[ ]

Much worse than any other companies’ tech support team.[ ]

I have hardly ever contacted one other company for technical support.[ ]

N/A[ ]

1

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